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Eriez

Aftermarket Service and Repair Technician

 

Aftermarket Service and Repair Technician

Currently we have an opening for a Aftermarket Service and Repair Technician.

Job Purpose:
Immediately support customers via phone, email, and onsite service.  Secondary responsibilities are repairing and refurbishing customers equipment in house or on site at a customer’s facility.  Proactive service calls will be scheduled when time allows to grow the Eriez business.  

This position is responsible for performing a variety of tasks, including but not limited to:

  1. All work completed should mirror the mission and core values of the company; ensure we are providing prompt, superb service to new and existing customers to create and maintain long-term partnerships.
  2. Responsible for the start-up, troubleshooting, user training, and repair of Eriez equipment, except flotation, at customer’s locations, over the phone, and or via email.
  3. Timely preparation of detailed service reports, including accurate expense statement reporting in accordance with Eriez policies.
  4. Work closely with sales, engineering, research, and manufacturing to improve products.
  5. Assist production in troubleshooting customer orders.  Assist in training of personnel in service procedures.
  6. Coordinate travel schedules, including communications with customer and other constituents involved in service calls.
  7. When applicable, direct activities of field service support staff (customer staff, contractors or Eriez staff).
  8. When not servicing customers, assist in repairing customers equipment and writing the corresponding evaluation report if required.
  9. Prepare spare part proposals for the sales staff.

Required Qualifications:

  1. Associate degree, trade skill degree or equivalent work-related experience.
  2. Minimum of five years of experience assembling, testing, service and repair of industrial electrical equipment.
  3. Certified welder or ability and willingness to learn; experience welding on Eriez equipment is preferred.
  4. Possess basic math skills and develop a working knowledge of basic algebra and trigonometry.
  5. Electrical, mechanical and technical ability to handle details of equipment start-up, repairs, troubleshooting and user training.
  6. Knowledge of Eriez manufacturing processes and standards – specifically electrical and mechanical.
  7. Knowledge of customer applications and use of Eriez products in these applications.
  8. Demonstrated leadership ability.  Able to work with little supervision and make on the job decisions.
  9. Excellent verbal and written communication skills and ability to work with people at customer, outside contractors, sales representatives and internal Eriez support functions.
  10. Ability to read and understand equipment AutoCAD drawings, including mechanical and electrical details.
  11. Expert in electronics, electronic controls, and reading / understanding electrical schematics or ability and willingness to learn.   Familiarity with PLC programming a plus (i.e. Allen Bradley, GE Fanuc, Siemens, etc.) or ability and willingness to learn.  Ability to use electronic test equipment to troubleshoot electronic circuits.
  12. Well versed in Microsoft computer applications or ability and willingness to learn.  
  13. Basic understanding of applicable electrical codes and regulations, mechanical standards, OSHA, industry and Eriez safety practices or ability and willingness to learn.
  14. Must maintain valid driver’s license and passport.
  15. Travel up to 50% is required, including air travel, occasional overseas travel, weekends and evenings as required.

 




 

 

Contact Eriez' Human Resources team at hr@eriez.com or 1-814-835-6000.

Apply Today!

 

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ERIEZ
Headquarters | 2200 Asbury Road | Erie, PA 16506
814.835.6000 | 800.345.4946